Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.
Tracked shipping across Australia: $10 for up to 100 singles, $15 for larger orders.

Refund policy

Last updated: October 2026

Summertime Collectables (ABN 56 702 162 212) is an online-only trading card shop based in Melbourne, VIC, Australia. We ship within Australia only. All prices are in AUD and include GST.

Our Promise

We check every card before it ships. If your order arrives damaged, incorrect or not as described, we will make it right.

Change of Mind

We do not offer refunds, returns or exchanges if you simply change your mind, order the wrong item, or no longer want it. Please check your order carefully before checking out.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. For a minor failure we may repair, replace or refund the item within a reasonable time. Nothing in this policy limits those rights.

Card Condition

We follow the TCGplayer Card Conditioning Overview and only sell raw singles in Near Mint (NM) condition. If a card arrives in a condition worse than Near Mint, please contact us and we will put it right. Wear, damage or loss of value that occurs after delivery (handling, sleeving, storage, play or transit) is not covered.

Graded Cards

Graded cards are graded by independent grading companies such as PSA, TAG and CGC. We cannot accept returns because you disagree with a grade. If a slab arrives cracked, damaged or different to the listing, contact us and we will resolve it.

Accessories

Accessories include binders and similar products. Minor cosmetic variations that do not affect function are not faults. Faulty or damaged accessories are covered under the section below.

Damaged, Incorrect or Faulty Items

Email us as soon as possible, ideally within 7 days of delivery, at support@summertimecollectables.com.au with:

  • Your order number
  • Photos of the outer packaging
  • Photos of the item and the problem

If you need to return the item, we will cover the return postage. Please wait for our reply before sending anything back.

Lost or Undelivered Orders

All orders ship Australia-wide with tracking. If your tracking shows delivered but you have not received your parcel, or it has not arrived within a reasonable time, contact us. We will investigate with the carrier, which can take up to 14 business days. If the parcel is confirmed lost, we will send a replacement (if in stock) or refund you. If a parcel is returned because the address was incorrect or incomplete, we can re-send it once you pay the postage again.

Order Cancellations

You can ask us to cancel an order before it has been shipped by emailing support@summertimecollectables.com.au as soon as possible. A 6% cancellation fee applies to cover platform fees, processing fees and handling costs. Once an order has been shipped, it can’t be cancelled. However, the Australian Consumer Law still applies.

Refunds

Approved refunds are paid to your original payment method and can take 7 to 10 business days to appear, depending on your bank or payment provider. We will email you when your refund has been issued.

Contact Us

Summertime Collectables
ABN 56 702 162 212
Email: support@summertimecollectables.com.au
Melbourne, VIC, Australia (online only)